What a glass agent can do
It's one architecture, reused. A glass agent works from a live user object and a curated memory layer, holds no keys, and acts within written permissions. Point that same shape at different jobs in the funnel and you get different products.
Across the sales and revenue funnel
- Outreach that explains itself. The prospect sees the exact record you hold, asks why you reached out, and sets their own status. (That's this demo.)
- Lead qualification. Greets an inbound lead, asks the qualifying questions your playbook defines, and routes or books — from your ICP and rules, not a generic script.
- Quotes & RFP first drafts. Assembles a quote or a first-pass RFP response from your product, pricing, and approved language — a draft a human signs off, not an autonomous send.
- Support triage (Tier-0). Answers the common questions from your SOPs and docs, and hands the rest to a person with the context already gathered.
- Onboarding & activation. Walks a new customer through setup from your onboarding runbook, tracking what's done against their own record.
- Renewals & expansion. Surfaces the account's history and the right play at the right moment, so the rep walks in briefed.
In every case the memory layer carries the durable knowledge the job needs — the sales playbook, product and pricing, SOPs, competitive battlecards, objection handling, onboarding and training — and the user object carries who you're talking to. Swap the contents, keep the shape.
What "this" is, precisely
"This" is not a chatbot and not a platform you buy. It's a single, governed glass agent built for one real job in your funnel, plus the harness around it: the memory layer, the permissions, the source trail, and the human threshold. It's built on-site to fit how your work actually happens, and maintained as your business and the models change. (See how Thalatta works and the forms it can take.)